Service and support
Pellucid Optics · Insight into the rhythm of life
We firmly believe that outstanding scientific discoveries cannot be achieved without outstanding technical support. Therefore, what we offer is not just a single high-precision optical microscope, but a complete and worry-free solution for live cell imaging throughout the process, along with a lifelong partnership.
Pre-sale service consultation

Application requirement analysis: In-depth communication with researchers to clarify their scientific issues.

Solution customization and demonstration: Provide tailored imaging solutions, with arrangements for demo or sample testing.

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On-purchase service

Installation and commissioning: Completed by professional engineers on-site.

Systematic operation training: From basic operations to advanced applications, we offer multi-level training courses.

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After-sales technical support

Remote diagnosis and maintenance: Quick response to solve software and some hardware issues.

Regular hardware calibration and maintenance: Ensure that the equipment is always in optimal condition.

Software lifetime free upgrades: Enable customers to continuously enjoy the latest algorithms and functions.

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